Difficult Conversations Quiz

Difficult Conversations Quiz

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Question 1 of 5

1. Question
When working on a collaborative solution, it is important to:
- Describe the problem and listen to your team member's perspective on it.
- Work through your differences and come to an agreement about what it is.
- Put the description in writing.
- All of the above.
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Question 2 of 5

2. Question
Which of these is not a reason a conversation can be difficult?
- It's emotionally charged: both parties have a lot at stake and neither wants to concede.
- Raising the issue may cause serious consequences, including having a person quit or sabotage a project.
- The subject matter is complicated.
- You want to maintain a positive working relationship.
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Question 3 of 5

3. Question
Which of these is not part of the approach to handling difficult conversations?
- Understand the issue.
- Find a place outside the work environment to discuss things.
- Resolve conflict collaboratively.
- Coach for future performance.
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Question 4 of 5

4. Question
Which of these is very important when starting a difficult conversation?
- Step back and thoughtfully plan the conversation.
- Dive into the conversation as soon as possible when the issue is fresh in your mind.
- Be prepared to defend your position if the other person disagrees with you.
- Review how important the conversation is and the possible consequences so you know what is at stake.
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Question 5 of 5

5. Question
Which is not something a good coach does?
- Provide direction.
- Increase competence.
- Ignore distractions.
- Open up possibilities.
- Handle breakdowns.
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