Managing Conflict Quiz

Managing Conflict Quiz

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Question 1 of 4

1. Question
One successful approach to managing conflict is to:
- Force the parties to meet until the issue is resolved.
- Focus on interests or "root causes" rather than positions.
- Flip a coin to choose who wins the conflict. It's a random process and things even out in the end.
- Have a neutral third party resolve the issue.
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Question 2 of 4

2. Question
The problem with the direct approach to conflict is:
- The parties get stuck defending their own positions and end up angry and frustrated.
- It often fails to reach agreement.
- It can cause ongoing relationship issues.
- When the issue is resolved, it often seems like one party won and the other lost.
- All of the above.
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Question 3 of 4

3. Question
Which of these best describes “avoidance” when it comes to conflict?
- One party actively avoids running into the other person at the office.
- One party recognizes conflict and chooses to suppress it because of a belief that "conflict is bad."
- One party refuses to respond to the other's emails and phone calls.
- Both parties try to get transferred to avoid working with each other.
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Question 4 of 4

4. Question
Which of these is not a step you should follow when seeking a collaborative solution to a conflict?
- Agree on a solution.
- Clarify the problem.
- Seek to understand.
- Examine the feelings of the parties in conflict.
- Generate options.
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