Look Beyond the Organization Chart to Create a Collaborative Governance Structure

The Challenge

A large academic medical department experienced significant change as they integrated across traditionally separate areas of practice to achieve standardization and efficiency. Communication was disjointed, engagement scores were low, and the long-standing style of authoritarian leadership had created a culture of silos, protection, and blame.

Team of Medical Research Scientists Work on a New Generation Disease Cure. They use Microscope, Test Tubes, Micropipette and Writing Down Analysis Results. Laboratory Looks Busy, Bright and Modern.

Three-person research team viewing something on a tablet

The Tandem Solution

To address the challenges, we partnered with our client to develop a collaborative governance model that was aligned with the newly defined organization structure. We supported the leaders to create two new leadership groups to broaden input and strengthen collaboration across teams. We provided leadership coaching to support the new leaders to implement the governance model with a focus on ensuring transparent information sharing and consultation with the members to co create solutions.

The Results

The new leadership teams established more consistent approaches and practices across clinical teams. Increased collaboration with clinical supervisors resulted in embracing a ‘we’ mindset, shared objectives, and collective responsibility for implementing plans.

Two medical technologists working together with a microscope and tablet

“The new Governance Structure has allowed us to develop consistent messaging across both the AP and CP labs. It has created a venue to include the Vice Chairs in what’s happening in the labs. And most of all, it has increased the ability to hear everyone’s voice.”

Operations Director

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