Jan McCafferty

Jan McCafferty

Managing Director

Jan co-founded Tandem Solutions in 2002.  Her work focuses on organizational planning, managing transitions, executive coaching and designing and implementing competency based learning and performance management systems.  Using evidence based leadership concepts as the foundation, she has consulted with hundreds of leaders to provide them with practical advice, tools and templates so that they may adapt them to their unique culture for best results.

Jan has planned and conducted many retreats for teams to plan for their future while engaging their team in the process.  Using engaging facilitative techniques, Jan has helps her clients clarify what (priorities) they need to accomplish and how (values/behaviors) they will need to make it happen.  Once this has been articulated, Jan provides coaching and advice to help leaders successfully carry out the plan.

She is the former Director for HealthCare Services at Linkage, Inc. and a seasoned veteran of Andersen Consulting (now Accenture). At Andersen Consulting, Jan developed an organization change methodology and approach that was rolled out as a global standard for Patient Centered Care engagements for the World Wide Healthcare Team. As a practice leader at Linkage, Jan led the development and implementation of a Competency Based Learning System that empowered leaders to actively engage in their learning process and adapt those skills to their environment.

Her learning systems and performance management systems for the healthcare industry have been recognized by the Joint Commission for the Accreditation of Healthcare Organizations for their innovative approach to developing hospital workforces. These nationally recognized programs have formed the basis for the Tandem Solutions Longitudinal Learning approach to developing excellence talent development systems.

Jan is a former President of the Board for the Visiting Nursing Association of Middlesex East and former member of the Leadership Council for the MA/NH Chapter of the Alzheimer’s Association.  She has been certified as a Myers Briggs Type Assessor, Emotional Intelligence Certified Practitioner, and Associate Coach from the International Coaching Federation.  She received her Bachelor’s Degree in Nursing from Georgetown University and her MBA from the University of Hartford.

Joe McCafferty

Joe McCafferty

Managing Director

Joe co-founded Tandem Solutions in 2002.  He is a former practice leader at Accenture, and corporate officer at Fidelity Investments, and several small technology startups, where he led significant change efforts in a variety of organizational settings. His expertise lies in complex organizational change, human performance systems, and leadership assessment and training.

As a consultant, Mr. McCafferty has led several large organization change efforts in Fortune 100 companies and large government and non-profit agencies, achieving cost savings as high as $100 Million and tenfold improvements to operational efficiency. His work developing an Information Technology Governance model and risk management approach for the State of California won an award for outstanding thought leadership in IT Management from the National Association of State Information Resource Executives.

As a corporate officer at Fidelity Investments, Mr. McCafferty transformed the company’s approach to developing new products by combining resources from 3 departments into a new organization with overall responsibility for the entire new product lifecycle from market analysis through rollout. He has also led 2 successful turnarounds in small high-tech companies as a Vice President and General Manager. In both cases, Mr. McCafferty’s teams sustained quarterly revenue growth of over 30%, and led to the successful sale of both companies.

Mr. McCafferty has authored a number of papers on creating effective operational models in healthcare, including:  “It’s Healthcare, not Sickcare:  finding ways to improve the US healthcare system” and “Putting the Patient First:  How a Simple Concept has Helped the Mayo Clinic Build One of Healthcare’s Great Brands.”

Mr. McCafferty routinely provides Coaching to executive leaders. He has been a featured speaker at both national and international conferences, and has led numerous executive level retreats to build leadership teams.  He has served as an appointed Director for the Harvard Alumni Association, chairman of the Harvard Alumni Association’s Continuing Education Committee, chairman of the Alzheimer’s Association of Massachusetts and New Hampshire, and member of the Alzheimer’s Association National Board of Directors.

Joe received his Bachelor’s Degree in Cognitive Psychology from Harvard University.  He is certified to deliver and interpret several assessment instruments, including the Hogan series, Myers Briggs Type Indicator, and DISC.  He is currently working towards Coaching Certification from the International Coaching Federation.

Chris Carter

Chris Carter

TandemCoach

Chris Carter has spent his career helping individuals and companies achieve their potential. Chris has advised executives and managers at start-ups, mid-sized, and larger companies on a wide range of issues including innovation, strategy, management and leadership.

Prior to joining Tandem Solutions, Chris spent over 2 decades as a consultant with Monitor Company, Innosight, as well as his own firm, Innovative Ventures. He also spent several years as a venture capital partner at Sherbrooke Capital (an early stage fund focused on the health and wellness industry) and Jarvinian Ventures (an early stage fund investing in wireless technology and infrastructure).

Chris has worked with the senior teams in several client organizations to help them better articulate their innovation strategies and deliver considerable revenue growth.  As part of that process, he has coached executives to help them better incorporate new concepts into their leadership styles and build more effective teams.  He has helped several companies through turnaround processes that identified root causes for revenue decline and determined the path toward growth. In these cases, he helped executive teams develop and implement new policies and procedures that were in alignment with the growth strategy, manage the change process, and reverse sales declines.

Chris has been involved in building and coaching executive teams of numerous early stage companies through their creation and rapid early growth. This has required him to understand and manage a wide range of group dynamics, interpersonal interactions and leadership styles.

Chris has taught numerous executive seminars on leading to create innovation. He has helped executives at all levels understand the critical components of innovation and how these components can be incorporated into their leadership and management practices.  He received his Bachelor’s Degree in the History of Science from Harvard College and his MBA Harvard Business School.  He is a certified TandemCoachTM.

John Fleming

John Fleming

Chief Technology Officer

John Fleming has been the Chief Technology Officer for Tandem solutions since 2008.  He manages the Tandem Solutions global development and technology team. He is the principal architect for the Tandem Solutions cloud-based platforms including TandemPerform and TandemLead.

John earned a B.S. with concentrations in Political Science and Computer Science from Salem State College in Salem, MA. He started his career as a software engineer.  He has worked in large multi-nationals, enterprise software companies and startups. He has also worked across a range of industries from high tech to book publishing.  He has done most of the jobs in a technology company including development, sales, marketing, and services. John was a founder of MetaSolv, an enterprise software company which went public in 1999.  

John grew up in Greater Boston.  He had the opportunity to live in both Europe and Asia. He currently lives with his wife Teresa and 19 year old son Ryan in Coral Gables, Florida. He is a member of Rotary International and a Paul Harris Fellow. John speaks regularly on social technology and marketing. He has served as an advisor and instructor at the Pino Global Entrepreneurship Center at Florida International University and as a mentor at StartUp FIU.

Maria Grasso

Maria Grasso

TandemCoach

Maria specializes in individual, team, and organizational performance improvement.  Her areas of expertise include leadership and executive coaching, performance management, succession planning and strategic change management.

Maria’s broad-based experience in leadership and organizational development includes senior management positions with Fidelity Investments, Dynamics Research Corporation and Gemini Consulting (predecessor to Capgemini Ernst & Young).

At Fidelity Investments, Maria led the Management and Leadership Development function, coaching and training executives and managers to improve business and individual performance.  She also served as a member of a team sponsored by the President to design and implement a cutting-edge leadership development initiative for emerging leaders, which included classroom sessions, cohort group work and interim coaching.

During her tenure as Director of Organizational Development at Dynamics Research Corporation, Maria served as executive coach to the CEO and Senior Management Team as they took the company from the brink of bankruptcy to The Boston Globe’s Top 100 Companies in MA list in two years.

Maria holds a graduate degree in the Applied Behavioral Sciences from the University of Massachusetts at Amherst and is certified in several assessment processes and training programs including Myers Briggs Type Indicator (MBTI), DISC, Profilor and Executive Profilor (PDI), BarOn EQ-I, Interaction Associates’ Facilitative Leadership and Blessing White’s Managing Personal Growth (MPG).  She is also a certified TandemCoachTM.

Stewart Putnam

Stewart Putnam

TandemCoach

Stewart Putnam supports organizations in strategic repositioning, change management, leadership coaching, focus group facilitation and board development.

Stewart led a 36-year career in healthcare administration. Most recently, he served as president of the Health Care Services Division at Unity Health System in Rochester, New York, where he worked with Unity’s CEO and board to engineer its merger with Rochester General Health System to form Rochester Regional Health.

Previously, Stewart was president and CEO of St. Mary’s Hospital in Rochester after serving as senior vice president for Inpatient Services and COO, vice president for Ambulatory and Physician Services, administrative director for Surgical Services and Ambulatory Services, and executive director of Westside Health Services.  As president and CEO of St. Mary’s, Stewart was crucial to crafting the affiliation that restructured Park Ridge Health System and St. Mary’s Hospital to create Unity Health System. Stewart was also instrumental in developing community services in inner city Rochester, for which St. Mary’s received the prestigious Foster G. McGaw Prize in 1996.

As a coach, Stewart has worked with a number of senior executives on improving both their organization and team performance.  His focus has been on helping executives articulate clear strategic direction for their organizations and helping managers find new ways to approach staff to help ensure an engaged workforce and positive work environment.

Stewart served as chair of the national board of the Alzheimer’s Association from 2014 through 2016, where he led the transformation of the organization’s federation model into a single, unified, nationwide organization to help it reach its vision of creating a “World Without Alzheimer’s.”  He holds a BA from the Pennsylvania State University and served in the United States Army for 4 years.  He is a BoardSource Certified Governance trainer and certified TandemCoachTM.